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At Compare The Energies, we are committed to providing a high standard of customer service. If something goes wrong, we take complaints seriously and aim to resolve them fairly, promptly, and transparently.
A complaint is any expression of dissatisfaction regarding the service you have received from Compare The Energies.
We will acknowledge your complaint within 5 business days and confirm who is handling your case. The handler will be impartial and not directly involved in the issue.
Within two weeks, you will receive either a final response or a holding response explaining any delay. If we do not hear from you within 7 days after our final response, the complaint will be considered resolved.
If you are not satisfied with our decision, you may request a further review. Without new evidence or clear errors, outcomes are unlikely to change.
We will always issue a final response no later than 8 weeks from receiving your complaint.
If you remain dissatisfied or 8 weeks have passed without resolution, you may contact:
Dispute Resolution Ombudsman
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www.disputeresolutionombudsman.org
This service is free and independent. We are not responsible for third-party website content.
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